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Shipping & Delivery Policy

Effective Date: 23 February 2023 | Last Updated: 29 December 2025

1. Overview

Exadatum Software Services Private Limited ("Exadatum", "we", "us", or "our") provides both digital services and physical products. This policy outlines our delivery procedures for all types of offerings.

2. Digital Services Delivery

For our software and digital services, delivery is electronic and immediate upon payment confirmation.

2.1 Delivery Timeline

Service Type	Delivery Method	Timeline
Platform Access	Email with credentials	Within 24 hours
Software Licenses	Email with license key	Within 24 hours
API Access	Developer portal / Email	Within 24 hours
Consulting Services	As per agreement	Per contract schedule
Training & Documentation	Learning portal access	Within 48 hours

2.2 What You'll Receive

• Welcome Email: Order confirmation with access instructions
• Account Credentials: Login details for platform access
• Documentation: User guides and API documentation
• Support Information: Contact details for technical assistance

3. Physical Products Shipping

For hardware products including robotics equipment, drones, and IoT devices:

3.1 Domestic Shipping (India)

Shipping Method	Delivery Time	Cost
Standard Shipping	7-10 business days	Calculated at checkout
Express Shipping	3-5 business days	Calculated at checkout
Priority Shipping	1-2 business days	Calculated at checkout

3.2 International Shipping

• Delivery Time: 10-21 business days depending on destination
• Carriers: FedEx, DHL, or equivalent international carriers
• Customs & Duties: Import duties and taxes are the responsibility of the recipient
• Availability: Subject to export regulations and destination country restrictions

3.3 Shipping Partners

We work with reputable logistics partners to ensure safe and timely delivery:

• FedEx
• DHL
• BlueDart
• Delhivery

4. Order Tracking

• Tracking information is sent via email once your order is dispatched
• You can track your shipment using the carrier's website
• For digital services, delivery confirmation is sent upon account activation

5. Delivery Confirmation

5.1 Digital Services

• Email confirmation upon successful activation
• Access credentials serve as proof of delivery
• First login timestamp recorded in our system

5.2 Physical Products

• Signature required upon delivery for high-value items
• Photo proof of delivery may be provided
• Delivery receipt available upon request

6. Shipping Insurance

All physical shipments are insured against:

• Loss during transit
• Damage during handling
• Theft or misdelivery

Claims must be filed within 48 hours of receiving a damaged package.

7. Delays and Issues

While we strive to meet all delivery timelines:

• We will notify you promptly of any expected delays
• Delays due to incorrect address are not our responsibility
• Force majeure events (natural disasters, strikes, etc.) may affect delivery times
• For delays exceeding 7 business days, you may be eligible for compensation or cancellation

8. Returns and Exchanges

For information about returns and refunds, please refer to our Cancellation & Refund Policy.

9. Contact Us

For any questions about shipping and delivery, please contact us: